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All plans include: |
- Access to the Support Website
- After-hours emergency pager support
- Discounts on classroom and on-site training
- Unlimited telephone & email support for bug-related
issues
- Free updates (Note that customers on packages other than the
"Full" package will not receive enhancements released as new
modules.)
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- Up to 120 minutes of telephone & email support per month for
NON bug-related issues
- Unused minutes can roll over to following months (maximum 600
minutes)
- More than 5 users, add 10 minutes per month for each additional
user
- Custom programming requests quoted at full price and entered at
lowest priority
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- Unlimited telephone & email support
- 8 hours per year of pre-paid priority programming.
- Programming requests quoted at discounted price and entered at
high priority
- ENTERPRISE USERS: 4 additional hours pre-paid priority
programming per year for each additional location
- Unused hours expire annually
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(not available to single users) |
- Unlimited telephone & email support
- 10 hours per year of pre-paid priority programming.
- Programming requests quoted at discounted price and entered at
top priority
- 2 days per year of on-site training and support (does not
include travel and per diem expenses)
- ENTERPRISE USERS: 5 additional hours pre-paid priority
programming per year for each additional location
- ENTERPRISE USERS: 2 days per year of on-site
training and support.
- ENTERPRISE USERS: 1 additional day per year of on-site
training and support for each additional location.
- Unused hours and on-site days expire annually
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Annual Price Comparison: |
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 |
 |
| Single User |
$965 |
$1885 |
$3765 |
| Multi-User (5) |
$1295 |
$2215 |
$4095 |
| Add-On User (1) |
$85 |
$85 |
$85 |
| Add-On User (5) |
$400 |
$400 |
$400 |
| Onsite License |
$150 |
$150 |
$150 |
| Offsite License |
Must be on the same level as the
primary license,
and pay the same plan cost as the primary license |
| Enterprise Additional Location |
$1295 |
$1755 |
$2695 |
| Additional Programming/hour |
$145 |
$115 |
$115 |
| Additional Onsite Training/day |
$895 |
$895 |
$825 |
| Additional Telephone Support |
$1.00/minute |
N/C |
N/C |
